Shipping Policy

At MoroccanoilUSShop, we strive to ensure your order is processed and delivered quickly and efficiently. Please review our shipping policy below for detailed information.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation.

Once your order is processed and handed over to our shipping carrier, you will receive a confirmation email with tracking information so you can monitor your shipment's progress.

2. Shipping Time

After your order has been shipped, the estimated delivery time is 6-12 business days.

Please note that delivery times are estimates and may vary slightly depending on your location and local customs processing. We appreciate your patience and understanding.

3. Shipping Cost

We are happy to offer free worldwide shipping on all orders placed on our website. There are no minimum purchase requirements or hidden fees.

4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. Please allow up to 48 hours for the tracking information to update in the carrier's system.

If you have any questions about tracking your order, feel free to contact us at [email protected].

5. Shipping Address

Please ensure that your shipping address is correct and complete at the time of purchase. We are not responsible for orders delivered to incorrectly provided addresses. If you realize you have made an error in your shipping address, please contact us immediately at [email protected], and we will do our best to assist you before the order is shipped.

6. Customs, Duties, and Taxes

Please note that MoroccanoilUSShop is not responsible for any customs fees, import duties, or taxes that may apply to your order. These charges, if any, are the sole responsibility of the customer. Customs policies vary widely by country, so we recommend contacting your local customs office for more information.

7. Lost or Stolen Packages

Once an order is marked as "delivered" by the shipping carrier, we cannot be held responsible for lost or stolen packages. If you have concerns about the security of your delivery, please contact the shipping carrier directly for assistance.

8. Order Status and Support

If you have any questions about your order or our shipping policy, please don't hesitate to reach out to our customer support team:

📧 Email: [email protected]

We are here to help and will respond to your inquiry within 24-48 business hours.