Customer Service Policy

At MoroccanoilUSShop, we are committed to providing you with the best possible shopping experience. Please review our policies below. If you have any questions, our customer support team is here to help.

1. Contact Information
For any inquiries or assistance, please email us at:
📧 [email protected]
We strive to respond to all inquiries within 24-48 business hours.

2. Shipping Policy

  • Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays).

  • Shipping Carriers: We partner with reliable carriers to ensure your order arrives safely.

  • Delivery Time: Standard shipping typically takes 5-10 business days depending on your location.

  • Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information.

  • International Shipping: Please note that customers are responsible for any customs fees, taxes, or duties imposed by their country.

3. Return & Refund Policy
Your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

  • Eligibility: Items must be unused, in their original packaging, and returned within 14 days of delivery.

  • Non-Returnable Items: For hygiene reasons, we cannot accept returns on opened or used products unless they arrived damaged or defective.

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a photo of the product. We will resolve the issue promptly.

  • Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original method of payment within 5-10 business days.

4. Privacy Policy
We respect your privacy. Any personal information you provide to us (such as your name, email address, and shipping address) is used solely to process your orders and improve your shopping experience. We do not sell, trade, or transfer your information to outside parties without your consent.

5. Payment Security
Your payment information is processed securely. We utilize industry-standard encryption to protect your financial data during transactions.

6. Product Authenticity Guarantee
We guarantee that every product sold on MoroccanoilUSShop is 100% authentic Moroccanoil. We source our products directly from authorized distributors to ensure you receive the highest quality.

7. Policy Updates
We reserve the right to update or modify these policies at any time without prior notice. It is your responsibility to review this page periodically for changes.

Still Have Questions?
If you need further assistance, please don’t hesitate to reach out to us at [email protected].